General Property Management

Q: What services does a property manager provide?

A: At Casado Property Management, we offer a full suite of services, including:
- Tenant screening and placement
- Rent collection and financial reporting
- 24/7 maintenance coordination
- Property inspections and preventive maintenance
- Marketing and listing services
- Legal compliance management
- Non-resident tax filing and full accounting support

Our goal is to ensure your property is managed efficiently, maintaining its value while providing a stress-free experience for you.

Q: How much do property management services cost in Greater Vancouver?

A: Our fees include:
- Tenant placement: 1/2 month's rent + GST (includes photography, advertising, and contracts)
- Monthly management fee: 7% of the rent collected.

This transparent pricing ensures you get premium service without hidden costs.

Q: Why should I hire a professional property manager?

A: Managing a rental property requires time, expertise, and local market knowledge. A professional property manager:
- Handles tenant issues, including screening and disputes
- Ensures compliance with BC tenancy laws
- Manages maintenance and emergencies
- Provides accurate financial reporting
- Maximizes rental income through effective marketing and pricing strategies

With Casado Property Management, you gain peace of mind and a trusted partner in managing your investment.

Tenant Management

Q: How do you screen and select quality tenants?

A: We use a thorough screening process, which includes:
- Credit checks
- Employment verification
- Reference checks (landlord and personal)
- Background checks

Our goal is to ensure tenants are reliable, respectful, and financially stable.

Q: What is your process for handling tenant complaints?

A: Tenant satisfaction is key to maintaining a successful rental property. We:
1. Acknowledge complaints within 24 hours.
2. Investigate and assess the issue.
3. Provide a solution or timeline for resolution.
4. Follow up to ensure the tenant is satisfied.

We maintain open communication to resolve issues quickly and professionally.

Q: How do you handle late rent payments?

A: We have a clear process for managing late payments:
- Send a reminder notice after the rent due date.
- Charge late fees as per the tenancy agreement.
- Work with tenants to resolve payment issues.
- If necessary, initiate legal proceedings in compliance with BC tenancy laws.

Our proactive approach minimizes rental income disruptions.

Property Maintenance

Q: How do you handle emergency maintenance issues?

A: We provide 24/7 emergency maintenance support. Tenants can contact us anytime, and we dispatch trusted contractors immediately to resolve urgent issues like plumbing leaks or electrical failures.

Q: What preventive maintenance services do you provide?

A: Preventive maintenance is crucial for property value. We schedule regular:
- HVAC servicing
- Plumbing and electrical inspections
- Roof and gutter cleaning
- Seasonal landscaping

This ensures your property remains in top condition, reducing long-term repair costs.

Q: How do you select and manage contractors?

A: We work with a network of licensed, insured, and experienced contractors. Each contractor is vetted for quality and reliability. We negotiate competitive rates and oversee all work to ensure it meets our high standards.

Legal & Compliance

Q: What are the current BC rental laws property owners need to know?

A: Key BC rental laws include:
- The Residential Tenancy Act governs all landlord-tenant relationships.
- Annual rent increases are capped by the government.
- Proper notice periods are required for evictions or entry into the property.

We stay updated on all legal changes to ensure compliance and protect your investment.

Q: How do you handle evictions?

A: Evictions are a last resort. If necessary, we:
1. Issue written notices in compliance with BC laws.
2. Document all tenant violations.
3. Represent you in Residential Tenancy Branch hearings if required.

Our goal is to resolve disputes amicably while protecting your rights as a landlord.

Q: What insurance requirements exist for rental properties?

A: Landlords in BC should have:
- Comprehensive property insurance: Covers damage, fire, and other risks to the property.
- Liability insurance: Protects against tenant injuries or property damage claims.

Additionally, tenants are required to have tenant insurance. This protects their personal belongings and provides liability coverage in case they accidentally cause damage to the property. Tenant insurance is a standard requirement in all our lease agreements to ensure both parties are fully protected.

Financial Management

Q: How do you handle rent collection and disbursement?

A: Rent is collected electronically for efficiency and security. Once received, we:
- Deduct our management fee and any approved expenses.
- Transfer the remaining amount to your account promptly.

This ensures timely and hassle-free payments.

Q: What financial reports do property owners receive?

A: We provide monthly and annual financial reports, including:
- Income statements
- Expense breakdowns
- Tax-ready documents

These reports give you a clear picture of your property’s performance.

Q: How do you determine optimal rental rates?

A: We conduct a detailed market analysis, considering:
- Local rental trends
- Property features and condition
- Comparable properties in your area

This ensures your property is competitively priced to attract quality tenants while maximizing income.

YOUR PROPERTY, OUR PRIORITY

📞 Call Chris today at 778-988-8968